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Last Updated: [2025-08-08]

At VerseNod, we are committed to ensuring a smooth and efficient shipping process for all of our customers. Below are the terms and conditions that govern the shipment of products from our store.

1. Shipping Methods

We offer various shipping methods depending on your location and the size of your order. The available shipping methods will be displayed at checkout, and you can choose the one that best suits your needs.

• Standard Shipping: Typically arrives within 3-30 business days after dispatch, depending on the destination.

Please note that shipping times may vary depending on product availability, holidays, and unforeseen circumstances.

2. Processing Time

Orders are processed within 1-5 business days from the time of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Once your order has been processed and shipped, you will receive an email notification with tracking information.

3. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. You will see the shipping costs at checkout before completing your purchase.

Please note that shipping fees for returns or exchanges are the responsibility of the customer unless specified otherwise under our Return and Exchange Policy.

4. International Shipping

We offer international shipping to most countries. The shipping cost and delivery times will vary based on the destination.

• Customs Duties and Taxes: For international orders, customs duties, taxes, and other import charges may apply and are the responsibility of the customer. Please check with your local customs office for more details.

5. Delivery Times

Delivery times are estimates and may vary due to various factors, including customs processing for international orders, weather conditions, or postal delays. We do not guarantee delivery by a specific date.

If you experience a significant delay, please contact our customer service team for assistance.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information provided by the customer.

If there is an error in the address, please contact our customer service team immediately to make any necessary corrections before shipment.

7. Lost or Damaged Shipments

We take extra care to ensure that all orders are packed securely. However, in the event that your order is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.

• Lost Packages: If your package has been marked as delivered but you have not received it, please contact the carrier directly. If you are unable to resolve the issue with the carrier, we can assist in filing a claim.

• Damaged Packages: If your package arrives damaged, please take clear photos of the item and packaging and contact us within 7 days of receiving your order. We will assist you in processing a replacement or refund.

8. Shipping Restrictions

We are unable to ship to certain locations due to shipping carrier restrictions. If we are unable to fulfill an order to your location, we will notify you immediately and offer a full refund.

9. Tracking Your Order

Once your order has been shipped, we will send you an email containing a tracking number. You can use this number to track the progress of your shipment on the carrier's website.

If you have any questions about tracking your order, please contact us.

10. Changes to Shipping Terms

We reserve the right to update or change our shipping policies at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised.

If you have any questions regarding our shipping terms, feel free to contact us at [support@versenod.com].

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